Last Updated: 12 October 2026
1. Introduction
Welcome to Vistone Properties. We respect your privacy and are committed to protecting the personal information you share with us through our website and communications.
This Privacy Policy explains how Vistone Properties (“we,” “us,” or “our”) collects, uses, stores, and shares personal information when you visit our website, submit an enquiry, request a consultation, or contact our team regarding real estate opportunities in Dubai, United Arab Emirates (UAE).
By using our website, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will request it separately.
2. Information We Collect
We may collect the following categories of information:
Personal and contact information
- Full name
- Email address
- Telephone number
- WhatsApp contact details, where provided
- Other information you voluntarily share with us
Property and enquiry information
- Preferred property type, location, and budget
- Buying, selling, or investment requirements
- Property details submitted for evaluation or consultation
- Appointment requests and communication history
Technical information
When you visit our website, certain information may be collected through server logs, cookies, or analytics tools, depending on the technologies enabled on the website. This may include your IP address, browser type, device information, pages visited, and general usage data.
Please do not submit identity documents, financial account details, or other sensitive information through general website forms unless specifically requested through an appropriate channel.
3. How We Use Your Information
We may use your information to:
- Respond to property enquiries and consultation requests.
- Help you identify suitable apartments, villas, townhouses, and investment opportunities.
- Provide information about ready and off-plan properties.
- Assist with buying, selling, and secondary-market transactions.
- Understand your property investment objectives and preferences.
- Communicate about viewings, appointments, and requested services.
- Improve our website, customer experience, and service quality.
- Prevent misuse, fraud, or unauthorised activity.
- Comply with applicable legal, regulatory, and recordkeeping obligations.
- Send property updates or promotional communications where permitted and, when required, with your consent.
4. How We Share Your Information
We do not sell your personal information as a standalone commercial product.
We may share relevant information with:
- Our team and authorised representatives: To respond to your enquiry and provide our services.
- Property owners, developers, and relevant real estate partners: When necessary to fulfil your specific request or facilitate a property transaction.
- Service providers: Such as website hosting, email, communication, customer relationship management, and analytics providers, where applicable.
- Professional advisers: Such as legal or financial advisers, when necessary and appropriate.
- Government authorities and regulators: When disclosure is required or permitted by applicable law.
We aim to share only the information reasonably necessary for the relevant purpose.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to support essential website functionality, remember preferences, understand website usage, and improve performance.
You can manage cookies through your browser settings. Where required, we will seek consent before using non-essential cookies or analytics technologies.
Disabling certain cookies may affect some website features.
6. Data Storage and Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, misuse, or disclosure.
Access to personal information is limited to authorised individuals and service providers who need it for legitimate business purposes.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, providing services, maintaining business records, and meeting legal or regulatory obligations.
When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to applicable legal retention requirements.
8. International Transfers
Because Vistone Properties serves clients in the UAE and internationally, personal information may be processed or accessed in countries outside your country of residence.
Where such transfers occur, we will take appropriate measures to comply with applicable data protection requirements.
9. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of information where legally applicable.
- Object to or request restrictions on certain processing activities.
- Withdraw consent where processing is based on consent.
- Opt out of marketing communications.
To exercise these rights, contact us using the details provided below. We may need to verify your identity before responding.
10. Third-Party Websites
Our website may contain links to third-party websites, property portals, developers, or other services.
We are not responsible for the privacy practices, content, or security of websites operated by third parties. Please review their privacy policies before sharing your personal information.
11. Children’s Privacy
Our website and real estate advisory services are not specifically directed at children. We do not knowingly collect personal information from children in circumstances where doing so would be unlawful.
If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, or applicable legal requirements.
Any revised version will be published on this page with an updated revision date.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Company: Vistone Properties
Email: [Insert official business email]
Phone: [Insert official business phone number]
Business Address: [Insert registered business address, Dubai, UAE]
We will review and respond to privacy-related requests in accordance with applicable law.
